Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request consultations or AI services
• Subscribe to our newsletters or updates
• Interact with our AI Agents (Elexia, Querio, Vistra)
• Participate in surveys or feedback sessions

This information may include: name, email address, phone number, company information, and project requirements.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide AI consulting, computer vision solutions, and digital transformation services
• Communication: To respond to inquiries, provide support, and send project updates
• Improvement: To enhance our AI algorithms, website functionality, and service quality
• Marketing: To send relevant information about our AI solutions (with your consent)
• Compliance: To meet legal obligations and protect our rights
• Analytics: To understand user behavior and improve our digital presence

3. AI Services and Data Processing

AI Agents Data Handling

Our AI Agents (Elexia, Querio, and Vistra) process data to provide intelligent services:

• Elexia: Customer interaction data for support and sales optimization
• Querio: Query data from internal systems for information retrieval
• Vistra: Business data for analytical insights and reporting

All AI processing is conducted with appropriate security measures and data minimization principles.

Computer Vision and NLP

When providing computer vision or NLP services, we may process visual or textual data. This processing is conducted:

• Only for the specific agreed-upon purposes
• With appropriate technical and organizational measures
• In compliance with applicable data protection regulations
• With data retention policies aligned to project requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit consent for sharing

5. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection best practices
• Incident response procedures for data breaches

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing for certain purposes
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at info@advancedvisionjo.com

7. International Data Transfers

If you are located outside Jordan, your information may be transferred to and processed in Jordan or other countries where we operate. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.